Module BUSI53415: QUALITY MANAGEMENT (DL)

Department: Economics, Finance and Business (Business)

BUSI53415: QUALITY MANAGEMENT (DL)

Tied To

• N1D217: Business Administration (Finance) (Distance Learning) (For students entering before August 2007) (see Postgraduate Handbook 2011-2012 for details)
• N1D314: Business Administration (Distance Learning) (For students entering before August 2007) (see Postgraduate Handbook 2011-2012 for details)
• N1D317: Business Administration (Distance Learning) (For students entering before August 2007) (see Postgraduate Handbook 2011-2012 for details)

Pre-requisites

Corequisites

Excluded Combinations

Aims

• To enable students to establish the meaning of Quality within a business context.
• To ensure that students have an understanding of the ways quality can be managed and the reasons that quality management is necessary.
• The module will highlight why Quality is the key to success in a competitive world marketplace, through examples based on current British, European, US and Japanese approaches to Quality Management.

Content

• Definitions of Quality
• The Quality Gurus
• The Role of Quality in the Organisation
• Measuring and Monitoring Quality
• Quality Systems
• Total Quality Management
• Tools and Techniques of TQM
• Understanding the EFQM Excellence Model

Learning Outcomes

• By the end of the module, students will:
• have an advanced understanding of the process of managing and improving all aspects of quality in the organisation;
• have a critical appreciation of quality management in terms of control and improvement of organisational outputs, as well as the complex processes which produce them;
• have a critical appreciation of the requirements of various quality management strategies, their strengths and weaknesses and the management issues associated with their implementation.

• By the end of the Module, students will:
• have a critical awareness of various quality management options available to organisations, from simple inspection techniques through to continuous improvement and process re-engineering strategies.

Modes of Teaching, Learning and Assessment and how these contribute to the learning outcomes of the module

• The module is delivered in discrete Units. These are designed to enable the learning outcomes to be achieved through a combination of specially written material, directed reading, reflection through self-assessed assignments and guidance for further reading. Module tutors provide feedback on formative work and are available for individual consultation as necessary (by email, telephone, post or fax).
• The written assignment will test students’ understanding of relevant concepts and their ability to apply and interpret what they have learned to the analysis of a particular issue in depth.

Teaching Methods and Learning Hours

Summative Assessment

Formative Assessment

1 Compulsory Tutor Assessed Assignment, (1,500 words).